Cancellation Policy

Return & Refund Policy

Last Updated: 24 October 2026

At Lumfold, every product is thoughtfully designed and carefully packed to ensure it reaches you in excellent condition. We take pride in the quality and craftsmanship of our products and want you to have a great shopping experience.

Please review our Return & Refund Policy before placing an order.

1. Return Eligibility

We accept returns or replacement requests only under the following circumstances:

  • Damaged Product: The product arrives physically damaged, broken, or in an unusable condition.

  • Incorrect Product Delivered: You receive a product that is different from the item you ordered.

  • Manufacturing Defect: The product has a genuine manufacturing defect that affects its functionality or intended use.

All requests are subject to verification by our support team.

2. Non-Returnable Conditions

As our products are carefully crafted and prepared for each order, we do not accept returns or exchanges for personal preferences or change-of-mind reasons.

Returns will not be accepted for reasons including, but not limited to:

  • You no longer want or need the product.

  • You changed your mind after receiving the order.

  • You do not like the product's design, colour, size, or appearance.

  • The product does not match your personal expectations or home décor preferences.

  • You ordered the wrong product, size, or variation.

  • You found a similar product at a lower price elsewhere.

  • You wish to exchange the product for a different design or model.

Minor variations in colour, texture, or finish due to lighting, screen settings, or the nature of materials are not considered defects.

By placing an order with Lumfold, you acknowledge that returns are limited to eligible product-related issues as described in this policy, subject to applicable consumer protection laws.

3. Reporting a Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery so we can investigate and resolve the issue promptly.

To submit a request, please provide:

  • Your order number.

  • Clear photographs of the product and the issue.

  • Photographs of the outer packaging and shipping label, if available.

  • A brief description of the problem.

We may request additional photographs or an unboxing video, if available, to assist with verification.

Please retain the original packaging until your request has been reviewed.

4. Return Approval & Replacement

Once we receive your request, our team will review the information provided.

If your claim is approved, we may offer one of the following resolutions, depending on the issue:

  • Replacement of the damaged, defective, or incorrect product.

  • Replacement of the affected component or part, where appropriate.

  • A refund if a suitable replacement cannot be provided or where required by applicable law.

Products must not be returned without prior authorization from Lumfold.

For approved returns involving a verified product issue, Lumfold will arrange or cover reasonable return shipping costs.

5. Refund Policy

Refunds are available for eligible and approved claims in accordance with this policy and applicable law.

Where a refund is approved:

  • The refund will generally be issued to the original payment method.

  • Processing times may vary depending on the payment provider or bank.

  • Our support team will communicate the applicable refund timeline.

Refunds will not be issued solely because a customer no longer wants the product or has changed their mind.

6. Order Cancellation

Order cancellation requests may be considered only before the order has been processed or dispatched.

Once an order has been dispatched, cancellation requests may not be accepted.

For customized or made-to-order products, cancellation may not be possible once production has begun.

7. Contact Us

For any questions regarding damaged products, incorrect deliveries, returns, or replacements, please contact us through the contact details provided on our website.

Website: https://lumfold.com

Brand: Lumfold

We appreciate your understanding and thank you for choosing Lumfold.

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable Indian consumer protection laws.